We apologize for any inconvenience this may have caused

Jason Fried, CEO e founder di Basecamp: A good apology accepts responsibility. It has no conditional if phrase attached. It shows people that the buck stops with you. And then it provides real details about what happened and what you’re doing to prevent it from happening again. And it seeks a way to make things… Continua a leggere We apologize for any inconvenience this may have caused